Refund and cancellation policy
Rules for deposits, cancellations, rescheduling, and refunds on Insight Axispoint engagements.
Eligibility
Refunds apply to fees paid directly to Insight Axispoint Co., Ltd. for scoped engagements described on this site — assortment reviews, visualization briefings, category workshops, and seasonal readiness work. Informational rate pages are not purchases.
Timeframe
Cancellation requests should be emailed to info@insight-axispoint.click at least seven business days before a scheduled workshop or briefing start date, or before analysis work begins on a project review.
Full and partial refunds
- Full refund of amounts paid if we cancel an engagement and cannot offer a suitable alternative date.
- Full refund of the unused balance if you cancel before work starts and outside the seven-day window described above, less any non-refundable deposit stated on the proposal.
- Partial refund may apply if work has started: fees cover completed phases (for example data readiness and mapping) on a time-and-materials or phase basis shown in the proposal.
Non-refundable items
Booked third-party meeting rooms arranged at your request, printed materials already produced for a workshop, and travel tickets purchased with your written approval are non-refundable once incurred.
Deposits
Project engagements typically require a 40% deposit to reserve the start date. Deposits become non-refundable once analysis has begun or within seven business days of a fixed workshop date, unless we cancel.
Rescheduling and no-shows
One reschedule of a briefing or workshop is allowed with at least five business days’ notice at no additional fee. Later changes may incur a rescheduling charge. If client attendees do not attend a confirmed session without notice, the session fee is due in full.
Work already started
For assortment reviews underway, completed phases remain billable. Unused future phases may be refunded or credited toward a later engagement within six months.
Refund process and timing
Email info@insight-axispoint.click with the proposal reference and reason. Approved refunds are processed within fourteen business days to the original payment method or bank transfer used for the invoice.
Exceptions
Force majeure events that prevent either party from performing may lead to rescheduling without penalty. Proposal-specific clauses override this page when they conflict.